SHIPPING POLICY

Delivering your orders with care, promptness, and dependability is our top priority at KISSNOVAA. From the time you place your order until it reaches your door, every product is meticulously handled and transported to provide you with a seamless and reliable purchasing experience. To learn how we manage processing, delivery, and tracking, please carefully read our shipping policy.

TIME FOR ORDER PROCESSING

Except on weekends and public holidays, all orders are completed in 1-3 business days. You will receive a confirmation email with your order details as soon as it has been verified and processed. Tracking details will be provided after shipment so you can monitor your package's progress.

SHIPPING TIME

At KISSNOVAA, we proudly serve our customers in the United States with fast and reliable delivery, while also shipping worldwide.

USA: 7–15 business days
International: 8–20 business days

Delivery times may vary slightly due to customs, courier operations, or peak seasonal demand.

SHIPPING CHARGES

Shipping costs are calculated based on your order weight, delivery location, and selected shipping type. KISSNOVAA frequently offers free delivery, which will be extensively offered on our website for the duration of the promotion.

ORDER TRACKING

You will receive an email with a tracking number as soon as your order ships. This tracking number allows you to keep track of your shipment's progress in real time until it gets to you.

CUSTOMS, DUTIES & TAXES

Customers may be liable for any import taxes, customs charges, or other fees mandated by their nation when placing orders from overseas. If applicable, the customer is responsible for paying these fees, which are not covered by our product or shipping costs.

INCORRECT ADDRESS

Please make sure that all shipping information is accurately input throughout the purchase process. If a consumer provides inaccurate or incomplete addresses, KISSNOVAA is not liable for any delays, misplaced packages, or unsuccessful deliveries.

DELAYS

Although we strive to deliver every purchase within the allotted time, high order volumes, customs procedures, inclement weather, or courier interruptions may occasionally cause delays. We value your tolerance and understanding under these circumstances.

LOST OR DAMAGED PACKAGES

Please get in touch with us within five days of delivery if your order is lost or arrives damaged. Our staff will work with the shipping company to look into the problem and find a timely solution.

CONTACT INFORMATION

You can reach us at contact@kissnovaa.com if you have any inquiries concerning our shipping policy.